An encrypted PDF is designed to limit what other systems can do with the file. That protection can stop SARS eFiling from processing the document, even if you can open it without entering a password.
Quick check: Run the file through the SARS Document Compliance Checker. If it detects an encrypted PDF marker, prepare a fresh scan instead of repeatedly uploading the same file.
Common files that cause this error
- Bank statements downloaded from internet banking.
- Medical aid tax certificates.
- Retirement annuity and investment certificates.
- Password-protected proof of payment PDFs.
How to fix an encrypted PDF for SARS
- Open the original PDF and confirm all pages are visible.
- Print it, or display it clearly if printing is not practical.
- Scan the visible document as a new PDF.
- Keep the new file under 5MB and use a simple filename.
- Upload the new scanned copy to SARS eFiling.
Why scanning is often safer than exporting again
Some PDF tools keep the original security settings when they save a copy. A new scan creates a fresh document image, which avoids the encryption marker and gives you control over file size, crop, and readability.
Related guides
See also SARS upload rejected, SARS file too large, and SARS filename not accepted.